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Lenovo says it is 'clear' Legion Go faults 'not user error' and even devices out of warranty could be repaired 'free of charge'

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Lenovo says it is 'clear' Legion Go faults 'not user error' and even devices out of warranty could be repaired 'free of charge'

If after installing BIOS version N3CN42WW on your Lenovo Legion Go, you have found it unable to get past the BIOS or entirely bricked, Lenovo says it's not your fault. The good news is that you will likely be able to get it fixed for free.

Taking to the Lenovo forums (via VideoCardz), Lenovo clarified that it was able to replicate the same bricking problem with three devices, while other Lenovo teams were able to update to N3CN42WW without any problems. They say, "as such the issue is most likely related to [a] specific component used on mainboards in a certain batch or batches, or the issue needs to have specific circumstances to manifest."

As part of this, the employee also states that "while the root cause has not been identified yet, it is clear it is not user error."

Finally, Lenovo confirms that those under warranty should aim to get the device fixed or replaced and "in the case of out-of-warranty devices, it should be repaired free of charge, but please check local laws."

The user the Lenovo employee was replying to is based in the European Union, and Lenovo clarifies that those in the EU will be covered even if not under warranty if the BIOS update caused the problem.

One user has replied to this post stating that they were told their Legion Go couldn't be repaired in Belgium as they were out of warranty, so one can only hope that the support team are made aware of this communication from Lenovo.


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